Am I banned or something?

[Jajcyn420]

Reinstalled the game after not playing for a while, upon opening the game I'm in some unfamiliar guest account that changes names every time I open the app. It also keeps reconnecting me to the game saying there's a connection problem. If I manage to get to the loading screen and log in this pops up.where there would normally be text saying "wrong username/password" it says nothing. And when I try to reset my password, it tells me that "the username/email information submitted could not be found".

I'm certain I've provided the right information when I tried to log in and reset my password, I even have it written down. But for some reason nothings working.

Any help?

Edited August 6, 2022 by Jajcyn420 (see edit history)

[firewater789]

usually just wait 24 hours, same happened on my phone twice first time i deleted then reinstalled the game it work and second time i wanted 24 hours 

[firewater789]

try to switch to a different device and see if the problem continues 

[DanikツNex]

they did not ban you, if they ban you something like this should appear 

[Coddiwomple]

Looks like a bug more than anything, a severe one at that.

Standard protocol ig - shot an email over to support (support@gatogames.net)

[Jajcyn420]

58 minutes ago, GravemindH2 said:

I lost a lot of my old accounts too. I think they got deleted or something.

You should be able to make a new account, just not on that email.

I've had my account for years, and it has too much progress to give up. This already happened last time I tried to log in and I don't know what fixed it. 

2 minutes ago, firewater789 said:

try to switch to a different device and see if the problem continues 

I'll try logging in on my pc. Though if I manage to log in, and the mobile log in is still broken what should I do?

[GravemindH2]

I lost a lot of my old accounts too. I think they got deleted or something.

You should be able to make a new account, just not on that email.