Help to recover account
Long story short. Me and my son have been playing this game for some time. Me ROSSONERO™ and my son Dragon Destroyer.™ He literally introduced me to the game and that was it, I liked it.
The difference between us is that he always logged in via google play and me via suppermechs account log in. 2 days ego he somehow was logged out of the game, could not log in for some time ans as a kid he got impatient quickly and pressed “new player” button by mistake.
Now he can log in but as a completely new player.
I don't know how it works but I suspect that the google play account is now linked to this new player and the previous one is gone.
I am not sure if he ever used the username and password as it was always loggin in automatically.
I know that his old account “Dragon Destroyer™” still exists as he still is in my clan “ROSSONERI”
I know his in-game nickname
I know his player ID
I know his email address associated with his account
I have some receipts from purchases made to his account.
I have tried hundreds of different combinations of username and password to log in via supermechs account but I am not sure if he ever have one that way, anyway it did not work.
The question is: can he recover his account with the details that we know as it would be a shame to loose it that way, lots have been invested in this game, money and especially time wise.
I don't know what to do. I'll be happy for any advise.
Thank you
ROSSONERO