GeNal

Hi, I am really not in the mood...
Three days in the row, writing, waiting..  not a single comment back - I am talking about $$ down the drain - not to mention months grinding and waiting for this opportunity. (Don't have a single Platinum Fortress and bug/glitch is clear as day.. - feel free to skim through my inventory)
 
Regards, 
Ge'Nal
 

While Alexander isn't necessarily active in the forum, he talks almost daily in the Discord server, getting a response from him isn't rare or difficult at all, but contacting him for this kind of thing isn't the right move though.

We have two community managers (@Marija and @Fluffeh) can will help you with this. Tip: Marija is the most active one.

Keep in mind there are many support tickets to be solved, not just yours, it's normal if it takes a few days.

Thanks.. this is finally some spirit of community 🙂 - discord there it is and of course @OKI DOKI luckily I created screenshots (at least good point that after single offer buyout, it deactivates on the initial screen - and timestamps and other data are there). Also it is my account and support initiated from ingame dialog (smartphone) 👍 And @Atomic441 thanks for keeping up with info
And for god sake, nothing similiar happened ever (for years).. not that I am random new kid on the block ingame 🤔
 

Hi, I am really not in the mood...
Three days in the row, writing, waiting..  not a single comment back - I am talking about $$ down the drain - not to mention months grinding and waiting for this opportunity. (Don't have a single Platinum Fortress and bug/glitch is clear as day.. - feel free to skim through my inventory)
 
Regards, 
Ge'Nal
 

Thanks.. this is finally some spirit of community 🙂 - discord there it is and of course @OKI DOKI luckily I created screenshots (at least good point that after single offer buyout, it deactivates on the initial screen - and timestamps and other data are there). Also it is my account and support initiated from ingame dialog (smartphone) 👍 And @Atomic441 thanks for keeping up with info
And for god sake, nothing similiar happened ever (for years).. not that I am random new kid on the block ingame 🤔
 

Thanks.. this is finally some spirit of community 🙂 - discord there it is and of course @OKI DOKI luckily I created screenshots (at least good point that after single offer buyout, it deactivates on the initial screen - and timestamps and other data are there). Also it is my account and support initiated from ingame dialog (smartphone) 👍 And @Atomic441 thanks for keeping up with info
And for god sake, nothing similiar happened ever (for years).. not that I am random new kid on the block ingame 🤔
 

Well, I will say that in the past ownership and in the current ownership they resolved my issues even Alex has responded to me. If you have some screen captures as you indicate, your acc ID, the sale and receipt from PayPal or any other form of payment it should recover tokens and parts. I had some purchases in the past getting the stuff with delays. 
Anyway, try again support with all the evidence. My recommendation for next time, include screen capture making the payment. That take some time to deliver, and I do screen capture when is in process. 

Join the discord and dm them there. 
They seem to be more active there.

Hi, I am really not in the mood...
Three days in the row, writing, waiting..  not a single comment back - I am talking about $$ down the drain - not to mention months grinding and waiting for this opportunity. (Don't have a single Platinum Fortress and bug/glitch is clear as day.. - feel free to skim through my inventory)
 
Regards, 
Ge'Nal
 

Hi, I am really not in the mood...
Three days in the row, writing, waiting..  not a single comment back - I am talking about $$ down the drain - not to mention months grinding and waiting for this opportunity. (Don't have a single Platinum Fortress and bug/glitch is clear as day.. - feel free to skim through my inventory)
 
Regards, 
Ge'Nal
 

Email 
support@gatogames.net