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Depending for how long you have not been playing, there was several multiple ban in SM across the board to eliminate possible cheaters at the end of 2020 and some on 2021. Some were banned in the first or second time of the ban maybe by mistake. It was said by the administration. If you have the account information and e-mail etc, you can request to the administration to review your account and if all is fine you will get your account back. 

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