Coddiwomple

Hi Pilots, 
Best wishes for these holidays and I hope you are all spending a wonderful time with your friends and families! For those that don't celebrate Christmas, I hope you are still enjoying this time of the year. 
I hope by now you have found our Christmas portal. If you haven't, have a try as the rewards are definitely worth it. We will also be giving out the Christmas box, same like last year's. 
You should get it in your notifications automatically - don’t worry, not everyone will get it at the same time and it can take up to 24 hours to deliver. You can also simply log onto the desktop version to get the reward, failing that. 
Merry Christmas everyone and have fun! 🎄🎊 ☃️

Hi Pilots, 

We've done a small server update to solve some recent issues with the game. 
Since KIN was causing an increasing amount of issues both server and client sided, we've removed KIN from all remaining accounts. Please report it if you still see it after re-opening the game.  We've generally cleaned up the 'special' accounts, some accounts that had special features lost them as a result. Our apologies for any inconveniences related to this.  We've further improved the payment system, making it more solid and much, much faster. This should solve the issue where it was taking excruciatingly long for a purchase to process, forcing one (or even multiple) relogs to get the tokens.  Thanks for your patience with these problems and have a good week!

Hey guys, 
We have received reports on the potential abuse of the payments system, which was identified and then fixed. It was not used to a significant amount but those who have abused it, will be permanently banned.
Thank you for reporting and helping the community.
The staff team wishes you a great day!
 

We're currently executing a precautionary backup of our data as the system is not running all backups correctly since the issues yesterday. 

We do not expect downtimes to come from this, but nevertheless some slowdown or small (<2 hours) down time could happen. 

We expect to solve the underlying issue either in about 15 hours or in about 40. This is expected to have no downtimes but could lead to one of up to 6 hours. 

Thanks for your patience!

Hello Pilots!
Gato wishes you happy Easter! We hope you will have a pleasant day with your families. 
A present from us, an easter box, will be in mobile notifications. Dont worry if you dont get it immediately, some might be simply delayed. The ones who log in on desktop or Puffin ( https://flash.puffin.com/http://supermechs.com/?hideall ) will also be getting one, for the next few days. Make sure you share the information with your clanmates and friends so they get it as well. 
The box is also available at the store, I know its not a chocolate egg but it usually comes with a pattern, if not, then you will be getting an extra item. So those who have been saving up, I wish you best of luck!
Happy Easter everyone!

The server is currently down due an unknown infrastructure issue. 

We are looking into it with our partners. 


Please be patient as we look into a fix, thank you!
 
 
Edit: We have managed to fix the issue and are planning steps to prevent it from re-occuring in the future. Thank you!

Hi Pilots, 

First of all, best wishes for these holidays and I hope you are all spending a wonderful time with your families. Of course some of you don’t celebrate this holiday, but even then it’s always good to spend some time with your loved ones. 🙂 
Many of you have already discovered our portal. I hope you’re all managing to get the rewards for that between whatever else you have planned today. We’ve now also given out a nice Christmas box again, it’s similar to last years’ except we’ve made some very unlucky edge cases impossible, so even the unlucky ones will hopefully get something nice!
You should get it in your notifications automatically - don’t worry, not everyone will get it at the same time and it can take up to 24 hours to deliver. You can also simply log onto the desktop version to get the reward, failing that. 

Merry christmas everyone and have fun!

Hey Pilots,
Today, we're excited to announce we'll be doing another special gold portal event! And, to celebrate, we've made fortune boxes (if you’re lucky enough to get one) a lot more rewarding. In fact, they're the most rewarding (and rarest) fortune boxes we've ever made!
Most rewarding of all are the first-finish boxes, so try to finish all of the difficulties at least once. A word, though: harder difficulties have much higher drops but are also much harder than anything we've done before(!) Also, relics drop only in first-finish boxes, so we wouldn’t suggest trying to farm them.
We hope you'll have lots of fun playing through this and, if folks are up for it, we’d like to do more relic events (albeit with slightly lower droprates) in the future!
Best of luck,
The Supermechs Team

Hi Pilots, 
Since purchasing Super Mechs we’ve steadily improved the game, a lot of this is a bit boring (like solving some cheats, improving stability, improving base, deals and balance…) but recently we tackled a particular cheat that has been bothering veterans for a long time now. 
By abusing SuperMechs’ architecture, a cheat called "Multitabbing" has been becoming an increasing problem. While the cheat in question has been around for years, it has grown more popular and has proven to be very challenging for us to fix. Since it worked through abusing the very core of the game, multiple attempted fixes simply didn’t work, or caused many other issues. To cope with that for the time being, we have been doing banwaves. These however, have been losing a lot of their effect as cheaters grow more adept at quickly growing multiple new accounts. 
We are happy to announce that as of roughly 2 weeks ago, we have successfully deployed an anti-cheat update. This update addresses several cheats, including the notorious "Multitabbing" cheat. It does this in a definitive manner and after watching cheaters trying (and failing) to use this and other cheats, we are confident at this point that this solution works completely. 
We apologize for not announcing this sooner, we needed cheaters to think nothing had changed simply so that we could monitor their attempts at still using their cheats in the game. Fighting hacking is a long term battle and we had to make sure we really had them this time. We've already done a series of bans targeting the abusers of this cheat and we have more planned still. We are confident the game should already have significantly fewer cheaters now and the remnants should be sent to Brazil as well in the immediate future. You can help by reporting them here.
Please do keep in mind that some players reported just aren't very well known, but quite legit, though. Some cheaters saved up boxes while it still worked, please report these if you see anything suspicious in the drops.
Thanks everyone for sticking with us and helping us by reporting and debugging, in addition our moderator Raul has also been a big help and so has Elcent from our BattleDawn team. Hopefully this makes the game a little better for everyone, please stay tuned to see what we can do now when we don't have to worry about people abusing it to cheat.  
Enjoy playing Super Mechs! 
- Super Mechs Team

Hi Pilots,
 
We decided to expand the community team to help us handle support requests faster and better, facilitate better and more common events, free up time for other tasks and get things under control a bit more. 
Please welcome Marija, who has long helped the Super Mechs Team as a volunteer (as far back as with Tacticsoft!) and has always been very social and friendly with many, many players in the game and Fluffeh, who works for us on the Battle Dawn side as well and is well-respected as one of the best theory crafters in SM's history. 
If you don't know them yet, you'll be seeing more of them soon. 🙂
 
Thanks everyone! 
PS: We'll be opening other roles in the near future. Please consider applying for Item Artist if you're good with animate and want to earn some tokens, or take a look at our Job Offers (https://community.supermechs.com/job-offers/) for upcoming jobs. 

Hi Pilots,
 
We got reports of an issue causing last clan wars' rewards not to send, in addition to duplicating the clan war for another week. 
After investigating the issue, we have now deployed a fix. All players should receive their due clan reward now and should be able to join the next clan war. Please report it to us if there's any issues with the current clan war left.
Thanks for your patience everyone.