On the forums, not following the guidelines will usually get you banned.
In the game, the usage of any external tools or modifications, network tampering and any other method of gaining a game advantage not implicitly part of the game itself can lead to a ban. Similarly any sold/bought accounts are legible for a ban, in addition to any accounts deemed indicated in the sale. This is against our terms of service and can even lead to a lawsuit!
Finally, the usage of glitches or bugs that in any way compromise the integrity of the game can get you banned. Not sure? Reporting any cheats, hacks, modifications, glitches that may be dangerous to us by email will get you a swift response and a potential reward if we're not aware of it yet.
Please note also that we reserve the right to exclude anyone from access from our community for any (or no) reason at all. Including being banned in the game or threatening our players or staff outside of either our game or forums.
We try to foster a welcoming and fair community in both game and forums for everyone - please help us by contributing to that. 🙂
First of all, we're deeply sorry for your experience. We try to deliver all purchases immediately and do so in roughly 99% of the cases. Unfortunately sometimes issues may occur and we will of course help in these scenarios.
If you're using PayPal, sometimes transactions via PayPal can take up to 72 hours to process. This cannot be predicted up front but if it happens, you should get it before that time is up.
We strongly suggest you reload the game fully and re-log to see if your items/tokens still did not arrive. If they did not, please email us with your receipt id (txn id on paypal, GPA number on google play) and your playerID and we will look into it as quickly as possible.
WhySoS1r1os reacted to Alexander for a question, What can get you banned?
