also happened to one of my older accounts I still have. where I had a legacy item called the (push) and I had it on one of my mechs and I started to play again on it and all of a sudden it disappeared
Sounds epic, but how old is the 2017 account by that I mean like before reloaded like early 2017 or late 2017 when reloaded started.
Also good luck on the retrieval.