Not to kick SuperNoGo while it is down, but.....
1) They are on contract by Kong, in which they are getting paid for this
or
2) They are freelancing it and promised what they couldn't deliver.
Either way, the mantra is under promise and over deliver, not over promise and under deliver. They simply were arrogant and/or naïve and now its coming back to bite them, and by extension all of Kong. Kong should have had something in place at least a month in advance to work through these exact issues. And Gato... well you are a victim of TS selectively moving accounts when as you say, it was 'illegal', and now your users are separated into the have and have nots. And we, the people at Kong... well, yeah we knew this was coming for a long time, and we trusted Kong to have a fix in place, and/or TS/Gato to move us like it did others if it all went south, so shame on us for being over trusting.
tl;dr
Lots of blame to go around on everyone.