Raul

Hi Pilots, 

We've done a small server update to solve some recent issues with the game. 
Since KIN was causing an increasing amount of issues both server and client sided, we've removed KIN from all remaining accounts. Please report it if you still see it after re-opening the game.  We've generally cleaned up the 'special' accounts, some accounts that had special features lost them as a result. Our apologies for any inconveniences related to this.  We've further improved the payment system, making it more solid and much, much faster. This should solve the issue where it was taking excruciatingly long for a purchase to process, forcing one (or even multiple) relogs to get the tokens.  Thanks for your patience with these problems and have a good week!

Hey guys, 
We have received reports on the potential abuse of the payments system, which was identified and then fixed. It was not used to a significant amount but those who have abused it, will be permanently banned.
Thank you for reporting and helping the community.
The staff team wishes you a great day!
 

Hello Pilots!
Gato wishes you happy Easter! We hope you will have a pleasant day with your families. 
A present from us, an easter box, will be in mobile notifications. Dont worry if you dont get it immediately, some might be simply delayed. The ones who log in on desktop or Puffin ( https://flash.puffin.com/http://supermechs.com/?hideall ) will also be getting one, for the next few days. Make sure you share the information with your clanmates and friends so they get it as well. 
The box is also available at the store, I know its not a chocolate egg but it usually comes with a pattern, if not, then you will be getting an extra item. So those who have been saving up, I wish you best of luck!
Happy Easter everyone!

Hi Pilots,
 
We decided to expand the community team to help us handle support requests faster and better, facilitate better and more common events, free up time for other tasks and get things under control a bit more. 
Please welcome Marija, who has long helped the Super Mechs Team as a volunteer (as far back as with Tacticsoft!) and has always been very social and friendly with many, many players in the game and Fluffeh, who works for us on the Battle Dawn side as well and is well-respected as one of the best theory crafters in SM's history. 
If you don't know them yet, you'll be seeing more of them soon. 🙂
 
Thanks everyone! 
PS: We'll be opening other roles in the near future. Please consider applying for Item Artist if you're good with animate and want to earn some tokens, or take a look at our Job Offers (https://community.supermechs.com/job-offers/) for upcoming jobs. 

Hi Pilots,
 
We got reports of an issue causing last clan wars' rewards not to send, in addition to duplicating the clan war for another week. 
After investigating the issue, we have now deployed a fix. All players should receive their due clan reward now and should be able to join the next clan war. Please report it to us if there's any issues with the current clan war left.
Thanks for your patience everyone.

Hi Pilots,
We've just done another banwave based on hueristical, behavioral player data in addition to reports, with an analysis done on the reported players, top 2000 players and  players with certain suspicious statistics.
We intend to keep improving this analysis and widen the scope as well, in addition to improving the overall system.
 
As the last time, the goal was cleaning the arena, please report to us any cheater we may have missed via the form. Duplicate reports from different people *do* help.
 
Got banned? Please check our FAQ on appeals and ban errors. Thank you 🙂 

Hi Pilots,
We've just done a relatively limited banwave targeting certain cheats based on reports. A few obvious non-reported accounts were caught as well.
Please note we're intending to do another small one if necessary and then a bigger, more thorough one. 
 
The aim here was to remove the accounts currently causing the most grief in the arena, please report to us any cheater we may have missed via the form, we'll get to more unreported ones later. Similarly, duplicate reports by different people with different information are very helpful. 
 
Got banned? Please check our FAQ on appeals and ban errors. Thank you 🙂
 
We're working on anti cheat fixes in the immediate future and intend to move onto balancing after, in paralel to our current work on the next event schedule. 🙂