Bro, just wait like everyone else. It takes time for them to do so, and they do it in batches. I dont know their email, and im sorry I cant answer your question, but be patient. I have been waiting since August 3, and im not complaning.
Also, with 5 mil and some time, you can prob upgrade straight to lvl 15 base and start crafting power kits to upgrade stuff.
There are a bunch of topics like this, and they usually end with “disable my base or else i quit” and filled with responses like “just be patient” and “base is better then boxes”. These posts are repetitive and useless, but the responses are the truth. Please stop making these.
TLDR: Base is worth having. If you still want base disabled, just be patient. Please stop making topics like this.